Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the online gaming services, products, software, and content (collectively, the “Services”) provided under the brand name “Winum” (“Winum,” “we,” “us,” or “our”). By visiting, registering an account, downloading or attempting to install Winum app or the Winum casino app, or otherwise accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety. These Terms form a legally binding agreement between you and Winum, and they apply regardless of whether you use the Services via desktop, mobile website, or any mobile applications that may be offered from time to time. If you do not agree with any provision of these Terms, you must immediately discontinue your use of the Services and refrain from registering for or maintaining an account with us. Your continued use of the Services will be deemed your conclusive acceptance of these Terms, including any modifications or updates made in accordance with the provisions below. You should print or save a copy of these Terms for your records, as the version in force at any given time will govern your use of Winum during that period.

The Services are intended strictly for adult users located in jurisdictions where online gambling is legal and appropriately regulated. The availability of specific games, promotions, payment methods, and functionalities may vary by jurisdiction and is subject to applicable law and licensing requirements. Winum is committed to providing a secure, fair, and responsible gaming environment, and these Terms reflect our legal and regulatory obligations, as well as our internal standards for player protection and responsible play. You acknowledge that gambling involves risk and that you may lose money, and you agree that you are solely responsible for your decisions and activities on the platform. In addition to these Terms, you may be bound by specific rules and policies applicable to certain games, promotions, bonus offers, or particular features of the Services, which are incorporated herein by reference. In any case of conflict between such specific rules and these Terms, the specific rules will prevail solely with respect to the relevant game, feature, or promotion, except where otherwise indicated.

Winum reserves the right to revise, modify, or replace any part of these Terms at any time to reflect changes in applicable law, regulatory guidance, business practices, or technological improvements. Any such changes will become effective when posted on the website or communicated to you through your registered contact details, at our discretion. It is your responsibility to review these Terms regularly to stay informed of any updates, and your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not accept the updated Terms, you must stop using the Services and close your account in accordance with the procedures described below. By using the Services, you confirm that you have the legal capacity to enter into binding contracts and to assume financial responsibility for all bets, wagers, deposits, and withdrawals that you make on or through Winum.

Acceptance of Terms

By creating an account, placing a bet, making a deposit, requesting a withdrawal, or otherwise using the Services in any manner, you expressly confirm that you have read and understood these Terms and that you agree to be bound by them. You acknowledge that these Terms constitute the entire agreement between you and Winum with respect to the use of the Services, except for any separate written agreements that expressly state they are supplemental to these Terms. In the event that you access the Services via the Winum casino app or any other software or platform, you acknowledge that these Terms apply equally to that form of access, and that your acceptance extends to all functionalities and games available through any such channels. If you use the Services on behalf of a third party or entity, you represent and warrant that you are authorized to bind that third party or entity to these Terms and that such third party or entity agrees to be bound by them. Use of the Services is strictly conditional upon your acceptance of these Terms, and if you disagree with any part of them, you must cease using the Services immediately.

You recognize and agree that the English language version of these Terms will control in the event of any conflicts or inconsistencies with any translations provided for convenience. If you are uncertain about the meaning or implications of any clause in these Terms, it is your responsibility to seek legal advice before continuing to use the Services. We may require you to actively accept updated versions of these Terms via click-through confirmation or similar methods before continuing use of certain features, and failure to provide such confirmation may result in limited access to or suspension of your account. You understand that it is your ongoing responsibility to ensure that your use of the Services complies with all applicable laws, regulations, and rules in the jurisdiction where you are located or reside. Winum shall not be liable if your use of the Services is in violation of local laws or regulatory requirements, and you agree to indemnify us against any resulting losses or claims.

If there is any inconsistency between these Terms and any explanatory materials, help files, or marketing material found on the website or within the Winum casino app, these Terms shall prevail to the extent of such inconsistency. We reserve the right to refuse acceptance of your registration or to suspend any existing account at our sole discretion if we have reason to believe that you have violated these Terms or that you present a potential legal, regulatory, or reputational risk. We may also impose supplementary conditions on your use of the Services, such as additional verification checks or transaction limits, where deemed necessary for compliance or risk management. You acknowledge that you have not relied on any representation or promise not expressly contained in these Terms or in any additional rules and policies referenced herein. Your acceptance of these Terms is a fundamental prerequisite for access to the Services and for any contractual relationship between you and Winum.

Eligibility & Age Restriction (18+ only)

Use of the Services is strictly limited to individuals who are at least eighteen (18) years of age or the minimum legal gambling age in their jurisdiction, whichever is higher. By registering an account or using the Services, you represent and warrant that you meet this age requirement and that you have the legal capacity under applicable law to enter into binding agreements. You understand that providing false, inaccurate, or misleading information about your age or identity constitutes a material breach of these Terms and may result in immediate account closure, confiscation of funds, and notification to relevant authorities. We reserve the right to request proof of age and identity at any time, and you agree to promptly provide such documentation upon our request, including but not limited to government-issued identification, proof of address, and any other documents necessary for age and identity verification. Until such verification is successfully completed, we may restrict your access to certain features, freeze your account, or withhold withdrawals at our discretion.

Winum maintains a strict zero-tolerance policy toward underage gambling and takes proactive measures to detect and prevent access by persons under the age of 18. Parents and guardians are strongly encouraged to take appropriate steps, including the use of parental control software and supervision, to ensure that minors cannot access gambling websites or the Winum casino app using shared devices or payment methods. If you are a parent or guardian and you become aware that a minor has registered an account or engaged in gambling activities on our platform, you must immediately notify us so that we can take appropriate action, including account closure and refund of deposits made from the minor’s funds, subject to applicable law. We reserve the right to share information with law enforcement or regulatory agencies in cases of suspected or confirmed underage gambling. By using the Services, you agree that any attempt by minors to access or use your account is solely your responsibility, and you must take all necessary steps to secure your login credentials.

The risks associated with underage gambling are significant and include potential financial harm, addiction, and negative impacts on mental health and educational outcomes. Winum is committed to supporting social policies and prevention initiatives aimed at protecting young people from exposure to gambling, and our responsible gambling tools and controls are designed for adult use only. You may not allow any third party, including minors, to use your account or to watch you gamble if doing so would violate local regulations or best practices for safeguarding young persons. If we suspect that an account is being used on behalf of or for the benefit of a minor, we may immediately suspend the account and conduct an investigation, which may include enhanced verification procedures and cooperation with relevant authorities. Any balances or pending bets in accounts linked to underage use may be forfeited, subject to applicable law and regulatory requirements.

You acknowledge that you are solely responsible for ensuring that your participation in the Services is lawful in the jurisdiction where you reside or are located. We do not provide legal advice, and the availability of the website or the ability to install Winum app or related software in a particular location does not constitute an offer or invitation to use the Services where such use would be unlawful. If you are unsure of the legal status of online gambling in your jurisdiction, you must obtain independent legal advice before registering or placing any wagers. Failure to comply with local laws may result in civil or criminal penalties, and Winum shall bear no liability for any consequences arising from your unlawful use of the Services. By confirming your acceptance of these Terms, you reaffirm that you meet all eligibility criteria and that your use of the Services is entirely voluntary and at your own risk.

Account Registration

To participate in real-money gaming activities on Winum, you must create a personal account by completing our registration process. During registration, you will be required to provide accurate and complete information, including but not limited to your full legal name, date of birth, residential address, email address, phone number, and any other details requested. You represent and warrant that all information you provide is truthful, current, and complete, and you agree to promptly update your account details in the event of any changes. We may use third-party services and databases to verify the information you provide, including identity, age, and address checks, in order to fulfill our legal and regulatory obligations related to anti-money laundering (AML), counter-terrorist financing (CTF), and responsible gaming. Failure to provide accurate or verifiable information may result in refusal of registration, suspension of your account, or cancellation of transactions.

Each player is permitted to register only one account with Winum, and you agree not to create or attempt to create multiple accounts, including accounts registered with different names, email addresses, or payment details. Duplicate, fraudulent, or suspect accounts may be closed, and any associated balances, bonuses, or winnings may be forfeited at our discretion, subject to applicable law. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for ensuring that such credentials are not shared with any third party. Any bets, wagers, or transactions initiated with your login credentials will be treated as valid and authorized by you, regardless of whether they were initiated by you or a third party, unless and until you have notified us in writing of suspected unauthorized use. We strongly recommend using strong, unique passwords and enabling any available security features to protect your account.

As part of our regulatory obligations and internal security policies, we may conduct ongoing due diligence checks on your account, including periodic verification of identity, source of funds, and source of wealth. You agree to provide any additional documents or information reasonably requested by us in connection with these checks, such as bank statements, proof of income, or details regarding your employment or business activities. If you fail to provide the requested information within a reasonable timeframe, we may suspend or close your account, withhold withdrawals, or restrict further deposits until the matter is resolved. We reserve the right to impose transaction limits, bet caps, or other restrictions on your account based on our risk assessment, responsible gambling considerations, or legal obligations. You acknowledge that these measures are necessary to maintain the integrity and security of the platform and to comply with applicable regulations.

You may request closure of your account at any time by contacting our customer support team through the designated channels. Before closing your account, we may ask you to withdraw any remaining balance, subject to verification and withdrawal terms, or we may transfer the balance to you via a method determined at our discretion. Account closure does not relieve you of any obligations incurred prior to the effective date of closure, including outstanding bets or disputes. If you wish to exclude yourself from gambling for responsible gaming reasons, you should use the specific self-exclusion mechanisms described in the Responsible Gambling section, rather than standard account closure, as self-exclusion offers additional protections and safeguards. By completing registration and opening an account, you agree that you have read, understood, and accepted these Terms, and that you will abide by all applicable rules, policies, and procedures associated with your use of the Services.

Deposits & Withdrawals

To place real-money bets or participate in cash games, you must deposit funds into your Winum account using one of the payment methods made available to you. All deposits must be made from payment instruments (such as bank accounts, cards, or e-wallets) in your own name, and you acknowledge that you are not permitted to use third-party payment methods, including those belonging to family members, friends, or businesses. Deposited funds will be credited to your account balance once the transaction has been authorized and processed by us and the relevant payment provider, though processing times may vary. We do not guarantee that any particular deposit method will be available at all times, and we reserve the right to add, modify, or discontinue specific payment options in our sole discretion and without prior notice. You bear sole responsibility for any fees, charges, or currency conversion costs imposed by your bank, card issuer, or payment provider in connection with deposits or withdrawals.

When making deposits, you should only use funds that you can afford to lose and that originate from lawful sources. In accordance with our AML and CTF obligations, we may review deposit patterns and request additional documentation or information regarding the origin of funds, especially in cases of large or unusual transactions. If we have reason to suspect that funds may be connected to unlawful activity, we may suspend the account, freeze funds, or report the matter to relevant authorities as required by law. Deposited funds are intended solely for gambling on the platform and shall not be treated as a banking or savings facility. You acknowledge and agree that Winum is not a financial institution, and funds in your account are not insured, guaranteed, or protected by any government compensation scheme.

Withdrawals may be requested at any time, subject to your account being fully verified and meeting any applicable wagering or bonus requirements. We may require you to withdraw funds through the same payment method or financial instrument used for deposits, where feasible, in order to comply with AML and security policies. Withdrawal requests may be subject to internal review, and we reserve the right to delay or refuse withdrawals if we have reasonable grounds to suspect fraud, abuse, or violation of these Terms. You acknowledge that certain verification steps, such as providing identity documents or proof of address, may be mandatory before we can process your first withdrawal or withdrawals over specified thresholds. Processing times for withdrawals depend on the method used and may be impacted by weekends, holidays, or third-party provider policies.

You agree that you will regularly review your account balance and transaction history for accuracy and immediately report any discrepancies to us. If funds are credited to your account due to a technical error, payment processor mistake, or other miscalculation, you must notify us and you agree that such funds are not yours and may be reversed or reclaimed by us at any time. We may offset any mistaken credits or outstanding amounts you owe us against your account balance or future deposits. In cases of chargebacks or payment disputes initiated by you with your bank or payment provider, we may suspend the account and seek reimbursement of any associated costs or losses. By using the Services, you consent to our performing such reconciliations and adjustments as are necessary to correct account balances and settlement records.

Payment Methods Table

The following table provides an illustrative overview of payment methods that may be supported by Winum. Availability may vary by jurisdiction and is subject to change.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, loyalty rewards, tournaments, or other promotional incentives to eligible players. Participation in any such promotion is voluntary and is subject to these Terms as well as specific promotional terms and conditions that are made available at the time of the offer. You agree to carefully review all applicable promotional rules before opting in, as they may include important provisions regarding wagering requirements, game restrictions, maximum bet limits, expiration dates, and withdrawal conditions. Failure to comply with promotional terms may result in the forfeiture of bonus funds and any associated winnings, as well as potential account restrictions. Unless expressly stated otherwise, bonuses are intended for recreational play, and any strategy that aims to exploit promotional offers in a systematic or abusive manner is strictly prohibited.

Bonuses credited to your account may be separated from your cash balance and may be subject to wagering requirements, meaning that you must place bets totaling a specified multiple of the bonus amount (and sometimes the deposit) before the bonus or related winnings can be withdrawn. Different games may contribute differently toward wagering requirements, with some games possibly excluded or contributing at a reduced rate. Winum reserves the right to adjust the contribution of specific games and to restrict or exclude certain players from particular promotions based on risk assessment, gameplay patterns, or jurisdictional restrictions. Promotional offers are generally limited to one per person, household, IP address, device, or payment method, and the creation of multiple accounts to claim multiple bonuses is strictly prohibited. We may request proof of identity and residence before crediting or allowing withdrawal of any bonus-related funds.

We may cancel or amend any bonus or promotion if required for legal or regulatory reasons, or if we reasonably suspect fraud, collusion, or other abuse of the offer. If a bonus is canceled after being credited, we may remove the bonus funds and any associated winnings from your account, provided that such action is in accordance with applicable law and the specific promotional terms. In some jurisdictions, certain types of bonuses or promotions may be prohibited or restricted, and we will not make such offers available where they would be unlawful. You are responsible for any tax obligations arising from receipt of bonuses, prizes, or winnings, and you should seek independent tax advice if you are unsure of your obligations. By participating in promotions, you consent to our using your first name, initial of last name, and general location in winner announcements, subject to applicable privacy laws.

Loyalty or VIP programs offered by Winum may provide additional benefits such as cashback, exclusive bonuses, higher withdrawal limits, or dedicated account management. Participation in such programs is by invitation or qualification, and we may modify or discontinue any loyalty scheme at our discretion. Accrued loyalty points or similar rewards have no cash value outside the platform and may be forfeited upon account closure or if the program is terminated. Any attempt to manipulate loyalty points or to gain an unfair advantage through collusion, multiple accounts, or fraudulent activities is prohibited and may result in account sanctions. Your continued participation in any promotional program signifies your acceptance of the associated rules and our right to modify or terminate such offers as necessary.

Game Rules

Each game available on Winum, whether on the website or through the Winum casino app, is governed by specific rules that define how the game is played, how outcomes are determined, and how winnings are calculated. You agree to review and understand the rules of any game before placing real-money bets, and by participating in a game you acknowledge and accept the applicable rules. Game rules may be displayed within the game interface, in a help or information section, or on a separate page on our website. If there is any discrepancy between these Terms and the specific game rules, the game rules will prevail for matters directly related to gameplay, payouts, and mechanics, while these Terms will continue to govern all other aspects of your relationship with Winum. You are responsible for familiarizing yourself with bet limits, pay tables, bonus features, and any special conditions that may affect your betting strategy or potential winnings.

We reserve the right to add, modify, suspend, or remove any game at any time without prior notice. In the event that a game is removed or becomes unavailable while you have an active or pending bet, we will endeavor to resolve the bet in accordance with the rules that were in effect at the time the bet was placed, or we may cancel and refund the bet where appropriate. Games may become temporarily unavailable due to maintenance, technical issues, or third-party provider decisions, and we do not guarantee uninterrupted access to any specific game. You acknowledge that your access to particular games may be restricted based on jurisdiction, licensing limitations, or responsible gambling controls applied to your account. It is your responsibility to ensure that your device and internet connection are suitable for participating in online games and that you understand the functionality of features such as auto-play, turbo modes, or multi-table play.

In the event of a technical malfunction, system error, or connectivity problem that affects the outcome of a game or the display of results, the official result shall be determined by our game logs and records or by the relevant third-party game provider’s records. If a game is interrupted or crashes after you have placed a bet but before the outcome is determined, we will typically restore the game state when you re-open the game, allowing you to continue from the point of interruption, where such functionality is supported. If restoration is not possible, the bet may be voided and the stake returned to your account, subject to the specific game rules. We reserve the right to correct any errors in game outcomes, payouts, or account balances resulting from malfunctions, and you agree to cooperate with any reasonable requests we may make during the investigation of such issues. Any use of software, devices, or techniques to gain an unfair advantage in a game is strictly prohibited and may lead to account closure and forfeiture of winnings.

Certain games may feature progressive jackpots, tournaments, or pooled prize structures that depend on contributions from multiple players or operators. The rules and payout structures for such games may be determined by third-party providers, and Winum does not guarantee the availability or size of any jackpot or prize pool. If a progressive jackpot is won, the winner will receive the amount indicated at the time of the winning event, subject to verification and any applicable restrictions. We reserve the right to publicize the first name and general location of significant jackpot winners, subject to privacy laws and your consent where required. By participating in such games, you consent to the collection and processing of gameplay data necessary to administer the jackpot or tournament.

Fair Play & RNG

Winum is committed to maintaining a fair, transparent, and trustworthy gaming environment for all players. All casino games that rely on random outcomes are powered by Random Number Generator (RNG) technology, which is designed to produce unpredictable and unbiased results. Our RNG systems, whether developed in-house or provided by third-party vendors, are subject to regular testing and certification by independent testing laboratories, in accordance with applicable regulatory standards. These tests are intended to verify that game outcomes are statistically random and that the expected return-to-player (RTP) percentages are accurate over the long term. You acknowledge that while short-term results may vary widely, the underlying RNG and game rules ensure that outcomes are not manipulated in favor of any individual player or the house beyond the predefined game parameters.

We strictly prohibit any form of cheating, collusion, automated gameplay (including bots), or exploitation of software bugs and vulnerabilities. You agree not to use any external tools, software, or devices that could influence or reveal game outcomes, assist in decision-making beyond your personal skill and judgment, or provide an unfair advantage over other players or the house. We reserve the right to monitor gameplay and transaction patterns, including through automated systems, to detect suspicious behavior, unusual betting patterns, or potential security threats. If we have reasonable grounds to believe that you are engaging in unfair play, we may suspend or close your account, void affected bets, and withhold winnings, subject to applicable law and regulatory requirements. You may be required to provide additional information or cooperate in an investigation if we suspect any breach of fair play principles.

In multiplayer games or peer-to-peer formats, such as certain table games or competitions, you agree not to collude with other players or share information that could influence the outcome of bets. Any attempt to coordinate bets, share hole cards, or manipulate game dynamics through external communication or arrangements is strictly forbidden. We may, at our discretion, limit the number of tables or games you can participate in simultaneously, restrict specific betting patterns, or impose other protective measures to ensure fairness and integrity. In situations where a game is found to have been compromised due to technical issues, collusion, or cheating, we may void affected bets and adjust account balances accordingly. Our decisions in such matters will be made in good faith and based on available evidence, and you agree to accept such decisions as final, subject to any legal rights you may have under applicable law.

Winum relies on the integrity of third-party software providers for many of its games, and we take steps to ensure that these providers meet stringent certification and compliance standards. However, we cannot guarantee that software will be free from defects or that technical issues will never occur. Where a software malfunction is identified, we will take prompt action to rectify the issue, suspend affected games if necessary, and communicate relevant information to impacted players. You agree that your use of the Services is at your own risk and that you will not hold us liable for any indirect or consequential losses arising from technical errors, provided that we act in accordance with applicable regulations and these Terms. Our commitment to fair play underpins every aspect of Winum’s operations, and we continually review and enhance our systems and controls to maintain the highest possible standards.

Responsible Gambling

Winum is firmly committed to promoting responsible gambling and to supporting measures that help players maintain control over their play and avoid gambling-related harm. We recognize that while most players use our Services for entertainment, a small proportion may experience problems, including loss of control over time and spending or negative effects on their financial, social, or mental well-being. Our responsible gambling framework is designed to provide you with tools, information, and support resources to help you gamble responsibly and to make informed decisions. By using the Services, you acknowledge that gambling involves financial risk and that it is your responsibility to ensure that your gambling activity remains within affordable and reasonable limits. We encourage you to regularly review your gambling behavior, set personal budgets and time limits, and seek assistance if you feel that your gambling may be causing difficulties.

Our platform offers a range of responsible gambling tools that you can use to manage your activity, including deposit limits, loss limits, wagering limits, session reminders, time-outs (cooling-off periods), and self-exclusion options. These tools are available to help you pre-commit to boundaries and to enforce breaks when needed, but they are most effective when used proactively and honestly. You can typically configure such tools via your account settings or by contacting customer support, and many of them take effect immediately or within a short period, depending on regulatory requirements. In some cases, requests to increase or remove limits may be subject to a cooling-off delay, while requests to decrease limits may take effect more quickly, in line with responsible gambling best practices. You agree to use these tools in good faith and understand that they are designed to support, not replace, your own responsibility for managing your gambling behavior.

Underage gambling, excessive gambling, and gambling beyond personal means can have severe consequences, including financial problems, relationship difficulties, and emotional distress. Winum actively discourages attempts to recover losses through increased betting (often known as “chasing losses”) and emphasizes that gambling should never be viewed as a way to earn income or solve financial problems. If you find yourself preoccupied with gambling, hiding your gambling from others, spending more time or money than you can afford, or feeling anxious or depressed as a result of gambling, we strongly urge you to consider using our self-exclusion tools and to seek help from professional support organizations. We may also initiate responsible gambling interactions with you if our monitoring systems indicate significant changes in your gambling patterns, such as prolonged sessions, substantial increases in deposits, or other markers of harm. Such interactions may include emails, on-site messages, or phone calls designed to raise awareness and offer support, and may result in additional limits or restrictions being applied to your account.

You acknowledge that, while we provide tools and support, we cannot guarantee that gambling will not cause you harm, and we are not a counseling or treatment provider. Our employees may be trained to recognize potential indicators of problem gambling, but they cannot provide professional medical, psychological, or financial advice. We strongly recommend that individuals who suspect they may have a gambling problem seek assistance from independent support organizations or licensed professionals. Details of some of these organizations are provided below, and additional resources may be listed on our website. By continuing to use the Services, you affirm that you are not circumventing any self-exclusion you have in place with Winum or any other operator, and that you are not using multiple accounts or third-party identities to bypass responsible gambling controls.

Tools & Features (table)

The table below summarizes key responsible gambling tools offered by Winum. Availability and specific functionality may vary by jurisdiction.

Support Resources

If you are concerned about your gambling or that of someone close to you, we encourage you to seek support from qualified professionals and dedicated organizations specializing in gambling-related issues. While we may list resources on our website, such as helplines, counseling services, and self-help groups, these organizations operate independently of Winum and are not under our control. Examples of support resources may include national or regional gambling helplines, problem gambling councils, and mental health services that offer confidential advice and assistance. Many of these organizations provide online chat, telephone, or in-person support, as well as educational materials, self-assessment tools, and referrals to specialized treatment providers. You should check the availability and suitability of these services based on your location and personal circumstances.

If you contact our customer support team about gambling-related concerns, we will handle your inquiry sensitively and in accordance with our privacy and responsible gambling policies. Our representatives may provide information on how to set or adjust responsible gambling tools, explain the implications of self-exclusion, and signpost external sources of help. However, they cannot provide medical or therapeutic diagnoses or treatment, and their guidance is not a substitute for professional advice. In serious cases, or where there is an indication of significant harm, we may proactively impose restrictions on your account, such as reduced limits or mandatory time-outs, even if you have not specifically requested them. These measures are taken in good faith and in accordance with responsible gambling best practices, but they do not eliminate all risk associated with gambling.

We also encourage family members and friends who are affected by another person’s gambling to seek support for themselves. Specialized organizations often provide resources and counseling for affected others, recognizing that problem gambling can have a wide-reaching impact beyond the individual gambler. If you believe that someone has used your payment methods or account for gambling without your consent, you should inform us immediately and consider seeking professional advice on how to address the situation. By acknowledging the potential risks of gambling and using the tools and resources available, you can help ensure that your experience with Winum remains safe, enjoyable, and within your control.

Prohibited Activities

You agree that you will not use the Services for any unlawful, fraudulent, or improper purpose, and that you will comply with all applicable laws and regulations in connection with your use of Winum. Prohibited activities include, but are not limited to, money laundering, terrorist financing, identity theft, use of stolen or unauthorized payment methods, chargeback abuse, and any other conduct that may be considered criminal or harmful. You may not attempt to gain unauthorized access to our systems, interfere with the proper functioning of the website or Winum casino app, or deploy any form of malicious code, automated scripts, or data-scraping tools. Collusion with other players, use of bots or automated decision-making software, exploitation of software bugs or vulnerabilities, and deliberate manipulation of game mechanics are all strictly forbidden. We reserve the right to investigate any suspect activity and to report it to relevant authorities, including law enforcement and regulatory bodies.

You also agree not to attempt to circumvent geographical or jurisdictional restrictions by using VPNs, proxy servers, or any other method to mask or misrepresent your location or identity. If we have reason to believe that you are accessing the Services from a restricted country or territory, or that you have provided false information regarding your residence, we may immediately suspend or close your account and void bets placed in violation of such restrictions. The use of multiple accounts, either by a single individual or in concert with others, to take advantage of bonuses, avoid limits, or evade sanctions is prohibited and may lead to confiscation of funds and termination of access. Any unauthorized use of another person’s account, whether with or without their consent, is likewise forbidden and may be treated as a serious breach of these Terms.

Furthermore, you may not engage in abusive, threatening, or harassing behavior toward our staff or other players, including through chat functions, emails, or any other communication channels. We reserve the right to monitor communications on the platform and to take appropriate action if we determine that your conduct violates our standards of respectful interaction. Actions may include warnings, chat restrictions, account suspension, or permanent closure, depending on the seriousness and frequency of the behavior. You also must not use the Services for any form of commercial or promotional activity without our prior written consent, including advertising, solicitation, or distribution of unsolicited messages.

If we identify or reasonably suspect any prohibited activity, we may apply a range of measures, including freezing your account, withholding deposits and winnings, canceling bets, and terminating your relationship with us, subject to applicable law. We may also retain funds where required by regulators or law enforcement authorities or where permitted by law in connection with damages or losses arising from your conduct. Our decision as to whether you have engaged in prohibited activities will be based on an assessment of available evidence and may involve input from external partners, such as payment providers or software vendors. You acknowledge that our compliance and security procedures are designed to protect both Winum and our players, and you agree to cooperate fully with any investigations or requests for information related to your use of the Services.

Restricted Countries (table)

Access to and use of the Services may be restricted or prohibited in certain countries or jurisdictions due to legal, regulatory, or licensing considerations. The table below provides an illustrative, non-exhaustive list of example restricted jurisdictions. The fact that a country is not listed does not guarantee that the Services are lawful or available there; it is your responsibility to ensure that you are permitted to use online gambling services in your location.

If you attempt to access the Services from a restricted jurisdiction, you may be in breach of local laws as well as these Terms. We do not accept responsibility for any legal consequences arising from your unlawful or unauthorized use of the Services. You agree that we may, at our discretion, block access to the website or Winum casino app based on your IP address, device location, or other geolocation tools, and we are not liable if such tools are not fully accurate or if you circumvent them. If we determine that you have opened or used an account while residing or located in a restricted jurisdiction, we may close the account, void bets, and confiscate funds, subject to applicable law. It is your ongoing obligation to ensure that your use of the Services remains lawful whenever you log in, regardless of whether you have moved or traveled since registering your account.

Privacy & Data Protection

Winum is committed to protecting your personal data and handling it in a lawful, fair, and transparent manner. When you use our Services, we may collect and process various categories of personal information, including identification data, contact details, transaction records, gameplay history, device and technical data, and information obtained through cookies or similar technologies. We process this data for purposes such as verifying your identity and age, managing your account, processing payments, detecting and preventing fraud and money laundering, fulfilling our regulatory obligations, administering responsible gambling measures, and improving our products and services. Our collection and use of your data are governed by applicable data protection laws and our Privacy Policy, which forms an integral part of these Terms and is available on our website. By accepting these Terms and using the Services, you acknowledge that you have read and understood our Privacy Policy and that you consent to the processing of your personal data as described therein, where such consent is required by law.

We implement technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, secure storage practices, regular security testing, and staff training on data protection best practices. While we take reasonable steps to safeguard your data, no system can be entirely secure, and you acknowledge that there is an inherent risk in transmitting information over the internet. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that your devices are protected against unauthorized access and malware. If you suspect that your account has been compromised or that your personal data has been subject to unauthorized access, you must notify us immediately so that we can take appropriate action.

We may share your personal data with third parties in limited circumstances, such as with payment providers, identity verification services, game providers, IT and security vendors, professional advisors, and regulatory or law enforcement authorities where required by law. Any third-party processing your data on our behalf will be subject to contractual obligations to protect your data and to use it only for specified purposes. In some cases, your data may be transferred to and processed in countries outside your jurisdiction, which may have different data protection laws. Where required, we will implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure that your data remains adequately protected. You may have certain rights related to your personal data, such as the right to access, rectify, or delete information, and to object to or restrict certain processing activities, subject to legal limitations.

We may use your contact details and preferences to send you marketing communications about our products, services, and promotions, provided that we are permitted to do so under applicable law. You may opt out of receiving direct marketing at any time by following the instructions in our communications or by adjusting your account settings. Please note that even if you opt out of marketing, we may still send you important service, transactional, or regulatory messages related to your account. We may also use aggregated or anonymized data derived from your use of the Services for analytical, statistical, and research purposes, provided that such data does not identify you personally. Our Privacy Policy provides further details regarding your rights, our data retention practices, and how to contact our data protection representative.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time, with or without prior notice, if we reasonably believe that you have breached these Terms, engaged in prohibited activities, or otherwise pose a risk to the integrity or security of the Services. Suspension may involve temporary restrictions on deposits, withdrawals, betting, or access to certain features while we investigate the matter. Termination may involve permanent closure of your account, removal of access to the website and Winum casino app, and potential forfeiture of funds where permitted by law and justified by your conduct. Reasons for suspension or termination may include, but are not limited to, providing false registration information, failing identity or age verification checks, evidence of fraud or money laundering, abusive behavior, collusion, cheating, or attempts to circumvent responsible gambling measures. We may also suspend or terminate accounts to comply with legal or regulatory directives or to address security incidents, technical issues, or force majeure events.

If we decide to suspend or terminate your account, we will, where legally permitted and feasible, inform you of the reason for such action and any steps you may take to seek clarification or remediation. During suspension, you may be prohibited from placing bets, participating in promotions, or accessing certain functionalities, but you may be allowed to withdraw available balances, unless we have valid grounds to withhold funds pending investigation or regulatory instruction. Following termination, any remaining funds in your account, excluding any amounts that are subject to forfeiture or legal retention, will be returned to you via a method determined at our discretion, subject to successful verification and applicable withdrawal rules. You may not open a new account if your existing account has been closed by us, and any attempts to do so may result in immediate closure of the new account and potential forfeiture of funds.

You may request to close your account at any time by contacting customer support and following the specified procedures. If you wish to close your account due to concerns about your gambling behavior, we strongly recommend using our self-exclusion options, which include additional safeguards and protections. Account closure initiated by you will generally not affect any outstanding obligations, including unsettled bets, pending investigations, or disputes, and we may retain necessary records in accordance with legal and regulatory requirements. If your account remains inactive for an extended period, we may classify it as dormant and apply certain conditions, such as notification attempts, potential administrative fees where permitted by law, or eventual account closure. Details of any dormant account policies, including timeframes and fees, will be provided in a separate policy or section of the website.

If you disagree with our decision to suspend or terminate your account, you may submit a complaint in accordance with the Complaints & Dispute Resolution section of these Terms. We will review your complaint in good faith and provide a response within a reasonable period, but our decisions made in compliance with legal and regulatory obligations will generally be considered final. You acknowledge that we have a duty to protect our business, other players, and the integrity of the Services, and that account suspension and termination are important tools for fulfilling that duty. By using the Services, you accept that such measures may be taken where justified by your conduct or by external requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Services, regardless of the cause of action and even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising out of or related to your use of the Services, whether in contract, tort, or otherwise, shall not exceed the lesser of (i) the amount you have deposited into your account in the six months immediately preceding the event giving rise to the claim, or (ii) a monetary cap specified under applicable law. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

You acknowledge that gambling inherently involves risk and that you may lose money when using the Services. You agree that you shall not hold Winum responsible for any losses you incur as a result of your gambling activities, including losses arising from decisions, strategies, or gaming behavior that you undertake of your own volition. You further acknowledge that we do not provide financial, legal, or tax advice, and that you are solely responsible for assessing the suitability of gambling as an activity in light of your personal and financial circumstances. Any reliance you place on information or advice from third parties, including other players or external websites, is at your own risk.

We take reasonable steps to ensure that the information and content on our website and in the Winum casino app are accurate and up to date, but we do not warrant that they are error-free or that they will always be available. We do not guarantee uninterrupted access to the Services, and we shall not be liable for any downtime, interruptions, or technical issues that may affect your ability to access or use the platform, provided we act with reasonable care and in accordance with regulatory requirements. You are responsible for ensuring that your devices, software, and internet connection are suitable for accessing online gaming services, and we are not liable for any loss or damage resulting from incompatibility, technical failures on your side, or inability to meet minimum technical requirements. In the event of errors in bet placement, game outcomes, or account balance calculations, our liability is limited to correcting the error and, where appropriate, refunding any incorrectly debited amounts or claiming back erroneously credited funds.

Some jurisdictions do not allow the exclusion or limitation of certain types of liability, so the above limitations may not apply to you in full. In such cases, our liability will be limited to the maximum extent permitted by applicable law. You agree that any claim or cause of action arising out of or relating to your use of the Services must be brought within the time period specified by applicable limitation statutes, after which it will be permanently barred. By accepting these Terms, you expressly waive any rights to pursue class action or collective proceedings against Winum to the extent permitted by law, and you agree to bring any claims on an individual basis.

Complaints & Dispute Resolution

If you have any complaints, concerns, or disputes regarding the Services, including the outcome of bets, account transactions, or our handling of your data, you should first contact our customer support team using the channels specified on our website. When submitting a complaint, you should provide detailed information about the issue, including relevant dates, game or transaction identifiers, screenshots if applicable, and a clear description of the problem. We will acknowledge receipt of your complaint within a reasonable timeframe and will use our best efforts to investigate and resolve it promptly and fairly. You agree to cooperate with our investigation, including providing any additional information or documentation that may be reasonably requested. We will communicate our findings and any decision to you via email or another agreed-upon communication method.

If you are not satisfied with the outcome of our internal complaint process, you may have the right to escalate the dispute to an external dispute resolution body, regulator, or alternative dispute resolution (ADR) provider, where such mechanisms are available under applicable law or licensing conditions. Details of any such escalation options, including contact information and procedural requirements, may be made available on our website or upon request. You should be aware that external dispute resolution processes may have specific time limits, eligibility criteria, and documentation requirements, and failure to comply with these may result in your case not being accepted. Decisions by ADR bodies may be binding or non-binding depending on the applicable scheme, and you should carefully review any terms and conditions associated with using such services. You remain free to pursue legal remedies in a court of competent jurisdiction, subject to the Governing Law and jurisdiction clauses of these Terms.

We reserve the right to decline to enter into or continue correspondence with you regarding a complaint if your behavior toward our staff is abusive, threatening, or harassing, or if you repeatedly submit complaints without genuine grounds. In such circumstances, we may still investigate your complaint internally and take appropriate action to remedy any legitimate issues, while limiting direct communication to essential updates or final decisions. We maintain records of complaints and dispute outcomes in order to monitor the effectiveness of our processes and to comply with regulatory requirements. By using the Services, you agree that you will attempt to resolve any issues through our internal complaint procedure and, where available, through authorized dispute resolution mechanisms before resorting to legal action, except where applicable law allows otherwise.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws specified by Winum from time to time on its legal or regulatory disclosures. The choice of governing law applies without regard to principles of conflict of laws that would result in the application of the laws of another jurisdiction. You agree that the courts or other adjudicatory bodies designated by Winum shall have exclusive or non-exclusive jurisdiction, as specified, to settle any disputes or claims that may arise between you and Winum in relation to these Terms or your use of the Services. Nothing in this section shall prevent you from bringing a claim in any forum where you are entitled to do so under mandatory provisions of applicable law.

If you access the Services from outside the jurisdiction whose laws govern these Terms, you are responsible for ensuring that your use complies with local laws, and you acknowledge that Winum makes no representation that the Services are lawful or appropriate for use in your location. In the event of any conflict between mandatory local laws in your jurisdiction and the provisions of these Terms, the mandatory local laws shall prevail solely to the extent of such conflict. If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor shall it prevent us from enforcing it at a later time.

Final Provisions

These Terms constitute the entire agreement between you and Winum with respect to your use of the Services and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter hereof. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment in violation of this provision shall be null and void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliated entity or in connection with a merger, acquisition, corporate reorganization, or sale of assets, without the need for your consent, provided that such assignment does not materially affect your rights under these Terms. Nothing in these Terms shall create or be deemed to create any partnership, joint venture, agency, or employment relationship between you and Winum.

Any notices or communications we provide to you under these Terms may be delivered via email, postal mail, on-site notifications, in-app messages, or other electronic means, using the contact information associated with your account. You are responsible for ensuring that your contact details are accurate and up to date and for regularly checking for communications from us. If you fail to receive or review such communications due to outdated contact information or other reasons within your control, we shall not be liable for any consequences that may arise. Notices from you to us must be sent using the channels specified on our website or within the Winum casino app, and will be considered delivered when actually received by us.

No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. Section headings in these Terms are for convenience only and shall not affect the interpretation of any provision. In the event of any inconsistency between these Terms and any other policy or document referenced herein, these Terms shall prevail unless expressly stated otherwise. By continuing to use the Services, including when you install Winum app or access our platform through any device, you confirm that you have read, understood, and agree to be bound by all provisions of these Terms & Conditions governing your relationship with Winum.